Loan Counseling Students who borrow under the Federal Family Education Loan Program are required to complete counseling before receiving loan proceeds from their first loan and again shortly before graduating or otherwise leaving school. You may begin your counseling session by clicking on the link below. You will be asked to select Entrance Counseling (or Exit Counseling). If you have recently applied for your first loan, click on “Entrance Counseling.” If you are about to graduate or otherwise leave school, click on “Exit Counseling.” If you have any questions as you complete the counseling requirements, you may contact the Financial Aid Office at (317)788-3217, or click on the “E-mail a Question” button on the counseling pages. The Department of Education's Office of Student Financial Assistance has an Ombudsman available to work with student loan borrowers to informally resolve loan disputes and problems. Borrowers are encouraged to work with their school and lender first, but may contact the Ombudsman if a resolution can't be made. The Ombudsman Customer Service line is 877-557-2575. Continue your entrance counseling session >> Continue your exit counseling session >>